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 Out of stock Souk items
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Joined: 19 Aug 2009 20:34
Posts: 38
Location: Exeter
Post Out of stock Souk items
Why do you have clearance items in the Souk when, if you click on them, you find that all sizes are 'out of stock'? (A current example being the Men's Pilkington medium brim hat.)


18 Aug 2016 10:15
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Joined: 03 Sep 2009 11:13
Posts: 387
Post Re: Out of stock Souk items
My guess as an IT person is the back-end code isn't set to delete an item when all possible stock levels get to zero.


22 Aug 2016 09:21
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Joined: 21 Nov 2012 15:46
Posts: 181
Post Re: Out of stock Souk items
Hi Man_Beach

Thank you for your post.

I have now queried this with our Website Team, who have advised that this is a manual process, whereby they do have to access the website and delete products with no further stock.

Please be assured, our Website Team do review stock levels for Souk items each day. However, if the website is particularly busy, sometimes they are unable to access the website for maintenance.

After checking into this further, I can now see the Pilkington Hat has been removed, due to stock levels. Please do accept my apologies for any disappointment caused.

I will ensure this feedback is passed to the Website team for their reference.

If you require any further assistance, please do not hesitate to contact us.

Warm regards
Charlotte

Customer Services


22 Aug 2016 14:51
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