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 Shops vs Website
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Joined: 30 Jul 2013 15:00
Posts: 18
Post Shops vs Website
I find it convenient to shop online, on the Rohan website, and then collect the order from my local Rohan store - sometimes I buy stuff there too but not always.
Does the store gain anything from that? I know retail outlets are under pressure in these days of Internet shopping, and it would be a loss to me if the shop closed.


20 Apr 2017 09:08
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Joined: 21 Nov 2012 15:46
Posts: 173
Post Re: Shops vs Website
Hi JerryW,

Thank you for your post.

We would always encourage our customers to place collect from store orders, as once you are able to collect visit your local store, it will allow you to be able to try garments on, ask any questions and even process an exchange or refund whilst in store.

Our stores are always keen to interact with customers and this does sometimes lead to further purchases.

However, if you would like to contact our Customer Services department on 0800 840 1411, with your address and nearest store, we would be happy to advise further.

Alternatively, please email us at post@rohan.co.uk and we would be happy to help.

Warm regards
Charlotte

Customer Services


26 Apr 2017 15:55
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Joined: 27 Aug 2010 06:36
Posts: 34
Post Re: Shops vs Website
I always call my local store if I spot something I like on the website: they get the item in (usually very quickly) and phone me to let me know it has arrived. This way, I can try items on before parting with money; I often find something else I need whilst there; the store gets the sale, and and doesn't suffer the financial 'hit' of giving refunds. Oh, and by the way, I get to chat with those lovely Rohan staff! Keep your Rohan stores open people, buy in-store if at all possible.


20 Aug 2017 13:56
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